British Airways has such bragging rights and for good reason (although, admittedly, Emirates and Etihad are within sight in the proverbial rear-view mirror.) If it was a mere advertising and public relations gimmick, British Airways would be inviting travelers to line the company up in their cross-hairs. But it’s not and the airline has raised the level of customer service to such new heights, it is hard to imagine others keeping up. I recently flew from Washington’s Dulles to London’s Heathrow on a British Airway’s (BA) Airbus a380, one of the world’s largest aircraft. The plane is nothing short of a technical marvel, featuring 2 levels and able to accommodate 500 passengers.
As the passengers began gathering in the boarding area, I wondered just how the BA gate agents would be able to board the craft with any semblance of order and civility. Two jet ways are involved and 5 separate queues are required. The boarding process was surprisingly a breeze, perhaps due to the holiday spirit shared by so many.
The stars must have aligned in our favor as there was a mix-up with our seats. The solution was a complimentary upgrade to the Club World cabin, a noticeably larger and sleeker area than the one I enjoyed on the airline’s Boeing 747 counterpart. The Airbus’ double-decker plane, by its sheer seize, allows for more room, an improvement that becomes obvious when one stand up from the individual sleeping pods to walk around.
The service, as is typical with BA flights, was excellent and the dinner menu was impressive, featuring antipasti, a choice of beef, cannelloni, grill vegetables on Italian wheat, or salmon. The wine list was extensive, too, as was the aperitif and liqueurs available on board.
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