Hip, modern, and reasonably priced, you must experience the CitizenM Hotel when visiting Scotland. Their Glasgow property redefines cool without the trappings of self-awareness and continues to be, without a doubt, the greatest hotel experience in my travel adventures.
“Though we travel the world over to find the beautiful, we must carry it with us…or we find it not.” ― Ralph Waldo Emerson
This small, Dutch-based company has properties in Amsterdam, Copenhagen, Taipei and multiple locations throughout London, New York and Paris. The rooms are compact and brilliantly designed, featuring personalized iPads which allow you to control ambient light for the shower pods, lights, music, room temperature, and window blinds. There are myriad, pre-set moods, too, for specific lighting and music combinations.
“Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.” ― Antoine de Saint-Exupéry
The lounges scattered throughout the first and second floors invite long conversations, more often than not well into sunrise.
The hotel’s cantina is located on the second floor and features coffee beverages to order, great breakfasts, take away available 24 hours a day, and a bar staff next to none.
Having said that, the Glasgow location transcends itself into something above and beyond architectural and design aesthetics. Imagine checking into a hotel and not being simply greeted, but hugged. Or, walking into your room and finding it decorated to welcome you back. Imagine a hotel where the staff introduces you to their family and best mates. Now imagine checking out and the staff growing misty-eyed (as you do, too) when you depart. This is not the hyperbole of fantasy. This actually took place―in the Glasgow property.
“Friendship is born at the moment when one man says to another “What! You too? I thought that no one but myself . . .” ― C.S. Lewis
CitizenM does not rest on its laurels with a singular focus on its locations and interiors. They succeed in delivering customer service that feels neither rehearsed or stilted. Their staff, known as ambassadors, are phenomenal people, all of whom are multi-talented and possess an affability and warmth that cannot be faked. When we returned to Glasgow, it was mostly based upon wanting to see the people there again. We had such a good time catching up with our new friends there, we are planning on crossing the pond in the very near future to see them again. I cannot think of a higher compliment to pay.
Luckily for those planning on visiting the States, properties are scheduled to open in Miami, San Francisco, Seattle and Washington, DC. Their concept―to take affordable luxury, cool surroundings and customer service to new heights―is very much appreciated by this traveler.